Disputing a charge won’t hurt your standing with us—we understand that questions or concerns can come up, and we’re here to help you sort them out.
However, if any undisputed charges aren’t paid on time, late fees or service interruptions may apply, as outlined in our Subscriber Agreement. This includes both charges unrelated to the dispute and any other outstanding balances. So even while a charge is under review, we recommend staying current with the rest of your account to avoid any issues.
Feel free to check our Subscriber Agreement for more details, or reach out if you have any questions—we’re happy to help!