How can I make outbound calls from my Virtual Phone?

To place outbound calls from your Virtual Phone, please download the app to your smartphone. It is available for iOS and Android

Open the app and select 'Phone' on the sign-in screen:

To get your login credentials, please log in to your admin panel on a desktop or laptop computer and follow the instructions below. 

Select the option 'Users & Extensions' to see your extension numbers (usually with the 500 number):

Select the 'Edit' icon and scroll down to the 'Voicemail' option:

Take a note of the voicemail password. This will enable you to log in to the app.


To log in to the mobile app, enter your virtual phone number and the extension number (in this case 500), and the voicemail password:

Once you have logged in to the app, you will see the following screen:

Enter your personal phone number. You will receive an SMS with a security access code. Enter the code to complete login.

You can now use the app to make outbound calls, check your voicemail, send and receive SMS messages, and more.